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Clinical Team Leader (REF:STH1058)

Role Summary

Clinical Team Manager will supervise a team of clinicians, including Occupational Health Advisors and Occupational Health Practice Nurses in the delivery of contracted services.

The role holder is expected to demonstrate Optima’s values and drive the clinical team forward ensuring it continues to provide high clinical standards, innovation and value for money services to our clients.

Alongside the team management responsibilities the role holder will be expected to perform clinical work during 20% of their working time.

Role Type: Permanent, Full time

Location: Essex

Main Duties and Responsibilities

Management and co-ordination of the contract

  • Provide specialist occupational health advice and support to line managers and HR managers
  • Delivery of Occupational Health Services
  • Triage and monitor referrals through collation, analysis and interpretation of health-related data e.g. sickness absence referrals.
  • Monitor and manage team achievement of KPI’s & Clinical Standards
  • Carry out front line Occupational Health duties
  • Positively contribute to the culture through active engagement and a motivational approach
  • Ensure business related communication is cascaded appropriately in a timely manner
  • Benchmark and drive quality improvements within the team
  • Continually review business processes ensuring they are always fit for purpose and fully understood by the team with proposed changes managed through the Contract Change control process.
  • In conjunction with the Service Delivery Manager, effectively manage the resourcing of the team in line with contract requirements

Management, objective setting and motivation of staff involved in the client contract

  • Recruitment of staff
  • Approval of time sheets
  • Carry out monthly 1 to 1’s and annual objectives/appraisals for clinical staff
  • Identify training needs of staff to maintain skills and competence
  • Auditing of occupational health service and personnel
  • Monitoring workloads, throughput and performance of Clinical Team.
  • Develop and coach team members to improve performance and customer service
  • Carry out team clinical audits in line with company clinical standards and protocols
  • Manage team performance, absence and disciplinary issues in accordance with company procedures

Supervision and provision of client occupational health services to include

  • Review pre-placement health assessment questionnaires within agreed timescales and advise whether the applicant is suitably fit for employment, along with any recommended workplace adjustments. Where necessary obtain medical reports and arrange referral to an independent medical specialist
  • Utilise local medical resources to support the service where relevant i.e. Occupational Health Physician, OH Practice Nurses, ensuring that a high standard of service is provided within the agreed service level agreement
  • Provide managers with occupational health advice on short and long term sickness absence cases, outlining in detail rehabilitation and redeployment options where appropriate
  • Proactive case management of frequent, short term and long-term absences providing prompt intervention in instances of: work related, muscular-skeletal and psychological stress cases.
  • In liaison with the Senior Service Delivery Executive develop pathways and clinical protocols for managing frequently occurring conditions e.g. stress, muscular-skeletal symptoms
  • Where it has been identified perform health surveillance and fitness for work health screening
  • Support annual health promotion campaigns focussing on the client’s needs
  • Where appropriate provide advice on health-related Health & Safety legislation including First Aid at Work and Display Screen Equipment implementing occupational health programmes when required
  • Ensure compliance with the Data Protection Act

Experience, skills and knowledge required for the role

Essential:

  • RGN, Occupational Health qualification
  • Minimum of 1 year experience of managing teams
  • Delivery experience within occupational health
  • Strong track record of achieving challenging KPI’s
  • Strong Customer Service ethic
  • Resilient with a positive attitude
  • Strong team player with proven relationship building skills
  • Confident communicator
  • Flexible and adaptable approach to work

Desirable:

  • Senior level experience within occupational health
  • Strong knowledge of Optima’s occupational health provision

Key Performance Indicators

  • Contractual KPI’s are achieved
  • Full adherence to clinical standards and protocols
  • Productivity & Quality targets are met
  • Customer and Employee Satisfaction Ratings are continually improved

Health, Safety & Environment Responsibilities

  • Act as Health and Safety Representative for Optima Health for the designed site
  • Take reasonable care of your own and others health and safety
  • Co-operate with your employer, making sure you attend required training and you understand and comply with the company's health, safety and environmental policies
  • Not to interfere with or misuse workplace facilities or equipment
  • Report any accidents, incidents or near misses through the appropriate channels in addition to any hazards or defects observed in the workplace
  • Improve energy efficiencies at our sites, reduce or reuse materials where appropriate, and recycle where possible
  • Report all non-conformances

In addition to the above, managers responsibilities within the organisation are:

  • Ensuring that staff are appropriately trained and supervised
  • Appropriately identify, assess and manage health, safety and environmental risks
  • Undertake health and safety risk assessments and implement measures to eliminate or control these risks
  • Ensure that accidents, incidents, near misses and any non-conformances are reported correctly
  • Promote environmental awareness and encourage employees to minimise waste, improve energy efficiencies and reduce their impact on their immediate and wider surroundings

Information Security Responsibilities

  • Ensure you comply with all aspects of our Information Security Management system
  • Ensure you read and understand our Information Security policies (eg Data Protection)
  • Ensure full compliance with the confidentiality statement issued to you upon employment. This includes being wary of the different types of processing that can be carried out on information including informal communications outside of the office.
  • Ensure you report any identified or suspected information security incidents and weaknesses through the reporting system

Quality Responsibilities

  • Ensure you comply with all aspects of our Quality Management system
  • Ensure you have read and understood our Quality Policy
  • Ensure commitment to enhancing customer satisfaction through delivering a quality service in all aspects of your role

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