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Senior Occupational Health Advisor (REF:OP1244)

Major Goal: Managing the clinical team at DVLA and supporting the delivery and maintaining the highest standards of Occupational Health care in line with Optima Health’s standards ,values and customer charter. Ensuring the client’s perception of the occupational health service is positive and that there expectations are managed.
Reporting to; Service Delivery Executive
Key Result Area 1; Clinical Governance & Practice
Activities: Ensuring that OH clinical work including management referrals, pre-placement reviews, health surveillance programmes, report preparation, advice on health and wellbeing is delivered to Optima Health standards
Performance Standards

My job in this area will be satisfactorily performed when;

  • Optima Health’s clinical governance is complied with at all times by the clinical and operational delivery team including contractors.
  • All clinical practices not detailed in the company clinical governance are ethical, appropriate and evidence based.
  • All forms used are approved through Optima Health’s clinical & quality governance.
  • Facilitate audits within areas of your control.

Key Result Area 2; Customer Satisfaction & Perception
Activities: Work in partnership with key stakeholders, Service Delivery Executive to ensure all contractual obligations are delivered.
Performance Standards
My job in this area will be satisfactorily performed when;

  • Perceptions and engagement with DVLA managers and staff is pro-active to ensure positive relationships.
  • The contract has been retained at retender/renewal.
  • Stakeholders’ perception is managed to ensure it becomes positive as measured in CSAT surveys.
  • Adherence to Optima Health’s customer charter and code of conduct for the whole team.
  • A proactive and engaging service is delivered at all times, always seeking the opportunity to exceed expectations but not overpromising.
  • Any positive, negative or constructive feedback is received graciously, reviewed and actioned where appropriate and action taken communicated to the client & in compliance with the compliments & complaint handling policy.
  • Good progress is made against the account action log with a monthly review and at least quarterly with the client.
  • All KPI’s are consistently delivered.

Key Result Area 3; Operational & Financial Delivery
Activities: Ensure commercial disciplines are applied within the contract.
Performance Standards
My job in this area will be satisfactorily performed when;

  • Delivery of an efficient fully utilised OH service
  • All KPIs and customer satisfaction is met.
  • Service is managed efficiently and within budget
  • All systems and processes are as efficient and effective as possible to ensure a professional service.
  • Opportunities to expand on service offered for the benefit of the client and company are identified.

Key Result Area 4; Team Leadership & Management
Activities: Acts as role model anticipates and plans change. Communicates and helps the team to understand and deliver the Optima Health vision and mission.
Performance Standards
My job in this area will be satisfactorily performed when I have taken responsibility for;

  • Supporting the Service delivery executive with recruiting, coaching, mentoring, and motivating the on-site OH team to deliver a professional and pro-active OH service for Yeovil District Hospital
  • Ensuring good communication through the department through regular 1:1’s with the Senior Nurse or team meetings and other suitable practices to achieve an engagement score in line with the Optima Health vision.
  • Ensuring the team is motivated and delivering to Optima Health’s vision and mission.
  • Adherence to all HR policies.

Key Result Area 5; Development
Activities: Takes personal ownership for professional development.
Performance Standards
My job in this area will be satisfactorily performed when I consistently;

  • Demonstrate the drive to develop oneself taking personal ownership for career progression in line with business needs.
  • Provide innovative ideas to develop the service for the client and to increase efficiencies and share them across the company.
  • Develop the team by working with them to foster good team morale and productivity holding at least 6 weekly team meetings .

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